IT Service Desk I
Company: Fabcon
Location: Eden Prairie
Posted on: April 18, 2024
Job Description:
Purpose/Scope
Provide support for end-users on all Microsoft Office Products,
Windows XP/7, Video Conferencing, Phone equipment and other
software products. The Support Specialist assists in Active
Directory administration and support of LANs, WANS, servers and
other infrastructure equipment
Essential Duties and Responsibilities
- Act as first point of contact for IT Helpdesk requests
- Receive, log, handle and track helpdesk requests
- Maintain asset database
- Provide 1stand 2nd level support and troubleshooting for all IT
related problems including hardware, software, phones, printer,
etc.
- Redirect unresolved calls to appropriate IT teams
- Take ownership of user issues and follow up to ensure timely
resolution
- Write training manuals and provide basic in-house training for
MS Office applications
- Provide IT training for new users
- Document and publish resolutions
- Provide support for Active Directory and SharePoint
security
- Support a variety of mobile devices
- Support audio visual equipment
- Support all peripherals, printers, scanners, etc.
- Solve basic network and infrastructure issues
- Assist with installation and support of LANs, WANs, server and
other infrastructure equipment
- Maintain daily performance of computer systems
- Upgrade and maintain system hardware and software
- Partner with IT Staff to engineer new solutions for Network
security and operations Basic Qualifications
- Associate degree (AA) or equivalent from a two-year college or
technical school
- One-year related experience and/or training or equivalent
combination of education and experience Other Required
Qualifications
- Knowledge of commonly used concepts, practices, and procedures
within IT systems
- Able to maintain a high level of productivity, manage multiple
competing priorities, and work effectively under the presser of
time constraints Preferred Qualifications
- Four (4) year college degree or equivalent work experience
working with various PC's, networks, and software
administration
- One (1) year experience working with all types of customers and
base needs
- MCP Physical Requirements
- Work a flexible work schedule, that may include working more
than 40 hours a week
- Ability to travel
- Office: Move 25lbs (not for all jobs, reasonable accommodations
will be made), work with a computer for extended periods of time
Work Environment
- This position works in an office environment occasional travel
to other plant locations; plant, yard and field visits will be
required occasionally
- Office: Quiet with some ambient noise, climate controlled,
fluorescent lighting
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Fabcon, Bloomington , IT Service Desk I, Other , Eden Prairie, Minnesota
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