Overnight Custodian/Member services
Company: Planet Fitness
Location: Rochester
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) Dental
insurance Health insurance Vision insurance Job Summary The
Overnight Closer (Member Services Representative) will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. The Overnight Closer will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. You will also be responsible for
closing that days shift for that business day as well as creating
an accurate bank deposit. Essential Duties and Responsibilities
Greet members, prospective members and guests, providing
exceptional customer service. Handle all front desk related
activities including: Answer phones in a friendly manner and assist
callers with a variety of questions. Check members into the system.
New member sign-up. Take prospective members on tours. Facilitate
needed updates to members accounts. Respond to member questions and
concerns in a timely and professional manner and elevate to
Assistant Manager or Manager as needed. Assist in maintaining the
neatness and cleanliness of the club. Close shift for that business
day. Create a bank deposit for next day.
Qualifications/Requirements Customer service background preferred.
Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude! Punctuality and reliability is a
must. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Physical Demands Continual standing and walking
during shift. Continual talking in person or on the phone during
shift. Ability to work 3rd shift (overnights). Must be able to
occassionally lift up to 50 lbs. Will occasionally encounter toxic
chemicals during shift.
Keywords: Planet Fitness, Bloomington , Overnight Custodian/Member services, Hospitality & Tourism , Rochester, Minnesota
