Customer Support Specialist- Remote
Company: UNFI
Location: Eden Prairie
Posted on: April 28, 2024
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Job Description:
*This position is an hourly role, completely remote but prefer
someone in the Northeast due to customers being serviced. The
hourly rate for this role can range from $20-$23/hr based on
experience, location etc. EXCEL skills a MUST for the role.Who We
Are:UNFI is North America s Premier Food Wholesaler. We transform
the world of food for our associates, customers, suppliers and the
families we serve every day. With deeper full store selection and
compelling brands for every aisle, built on an unmatched heritage
in great food and fresh thinking. And smarter food solutions, from
fulfillment to insights and beyond, that help entrepreneurs and
major brands alike unlock their full potential and transform their
businesses
for the better. Better Food. Better Future.Purpose:A Customer
Support Specialist position focuses on retaining and servicing the
largest and most strategic accounts with maintaining data accuracy
among business software. The Customer Support Specialist represents
the client within cross-functional teams. This position is
responsible ensuring data accuracy and customer satisfaction within
the account portfolio related to item maintenance, promotional, new
item process, and pricing execution.Job Responsibilities:
Responsible for reviewing data for integrity and accuracy, prior to
the hand-off for any system inputs.
This role would act as the primary audit point for Planned Demand
quantities, allocations, and special event data.
Courteously and promptly resolve customer questions and problems or
properly refers them to appropriate personnel.
Executes the administration of customer required systems, to
include pricing, promotions, and general item maintenance.
Maintains customer specific national and regional custom discount
files within UNFI and Customer based systems.
Execute and coordinate with internal departments on promotion and
new item process for assigned accounts.
Review and coordinate with Account Managers on new store opening
accounts within the UNFI business systems to ensure proper
attributes and price structure is activated on each account. Job
Requirements:Education/ Certifications/Experience:Associate degree
in Business Management or a related field or equivalent
experience.3-5 year s customer related experience and account
management experience is requiredAll qualified applicants will
receive consideration for employment without regard to race, color,
age, religion, sex, sexual orientation, gender identity or
expression, national origin, disability, or protected veteran
status. UNFI is an Equal Opportunity employer committed to creating
an inclusive and respectful environment for all. -
M/F/Veteran/Disability. VEVRAA Federal Contractor.
Keywords: UNFI, Bloomington , Customer Support Specialist- Remote, Other , Eden Prairie, Minnesota
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